HELP & SUPPORT

Frequently asked questions.

Everything you need to know about Pakhor sizing, shipping, returns, and care. Can't find your answer? Our team is happy to help.

What makes Pakhors shoes unique?

Pakhors shoes are handcrafted from premium full-grain leather, combining timeless design, exceptional comfort, and long-lasting durability.

Are your shoes made from genuine leather?

Yes, all Pakhors shoes are crafted using carefully selected genuine leather to ensure premium quality and performance.

How do I choose the right size?

Use our Size Guide to find your perfect fit. If you're between sizes, contact our support team for assistance.

Do you offer international shipping?

Yes, we ship worldwide. Shipping rates and delivery times are calculated at checkout based on your location.

Can I return or exchange my order?

Yes, we offer returns and exchanges. Unworn pairs may be returned within 14 days in original packaging.

Are Pakhor shoes true to size?

Our lasts run true to UK sizing. If between sizes, go half a size up or contact us for personalised fit advice.

How should I care for my Pakhor shoes?

See our Leather Care guide — brush after wear, use cedar shoe trees, and condition regularly.

Do you offer Cash on Delivery (COD)?

Yes, COD is available for all UAE orders. Simply select it at checkout.